Hello, I have magento 1.9 and when I cancel an order that is pending, it shows me a message indicating "The order has not been canceled.", what can I do to cancel it?
Hi @victorrami4b17 ,
Can you please check your log entries to get more details regarding the error . Please check var/log/exception.log
var/log/system.log
files entries.
Thanks!
Hey!Check your extension. Switch your old extension to a new one or if you do not have it on, install it:https://magenmagic.com/cancel-pending-orders
