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cancel order

Hello, I have magento 1.9 and when I cancel an order that is pending, it shows me a message indicating "The order has not been canceled.", what can I do to cancel it?

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Re: cancel order

Hi @victorrami4b17 ,

 

Can you please check your log entries to get more details regarding the error . Please check var/log/exception.log 

var/log/system.log 

files entries.

 

Thanks!