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04-30-2020
12:52 AM
04-30-2020
12:52 AM
cancel order
Hello, I have magento 1.9 and when I cancel an order that is pending, it shows me a message indicating "The order has not been canceled.", what can I do to cancel it?
2 REPLIES 2
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05-02-2020
09:37 AM
05-02-2020
09:37 AM
Re: cancel order
Hi @victorrami4b17 ,
Can you please check your log entries to get more details regarding the error . Please check var/log/exception.log
var/log/system.log
files entries.
Thanks!
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06-22-2021
06:32 AM
06-22-2021
06:32 AM
Re: cancel order
Hey!
Check your extension. Switch your old extension to a new one or if you do not have it on, install it:
https://magenmagic.com/cancel-pending-orders