downloadable products not giving option to search for & upload the products

[IamMcDove]

downloadable products not giving option to search for & upload the products,,,HELP!!!!

[iweb_p3mbo]

Hi,

Can you ellaborate a little more on your problem, e.g are we talking in the frontend, backend etc.. - and also perhaps with screenshots of the issue?

We should be able to assist you a little better then.

[RebeccaBrocton]

Hi @IamMcDove,

Could you provide a little more information on the issue and where you are having it? 

Perhaps with a screenshot? 

Thanks

Rebecca Troth

[IamMcDove]

when creating a downloadable product.... on the download

Here is the screen shot link:

https://drive.google.com/file/d/0Bw3ZF4eD-2fpT0xoNWxyNExnajg/view?usp=sharing

[RebeccaBrocton]

Hello @IamMcDove,

That screenshot shows the downloadable product set up page as being correct. 

Please take a look at this documentation: http://merch.docs.magento.com/ce/user_guide/Magento_Community_Edition_User_Guide.html#catalog/produc...

That explains exactly how to set up a downloadable product. If this does not help there are video tutorials available like this one: https://www.youtube.com/watch?v=a6u7oJ0sDLg

If you need any further help, let me know

Rebecca Troth

[IamMcDove]

there are 2 buttons missing... the buttons that you click to search your harddrive for the specific file to be uploaded....

[RebeccaBrocton]

Hi @IamMcDove,

Could you check you have the latest version of flash installed? 

Thanks,

Rebecca Troth

[RebeccaBrocton]

Hi @IamMcDove,

You could also try to do this in another browser such as Chrome.

Magentos Flex uploader is based on Flash. If you cannot select files this usually means you don't have the Flash plugin activated in your browser.

Rebecca Troth

[IamMcDove]

I install it just over 2 weeks ago....

Magento ver. 1.9.2.1

[IamMcDove]

Im not a fan of flash.... too buggy.... so that may be the problem.... its not installed on any of my pcs or laptops...