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Magento 1.9 Order Canceled - What is the issue new order canceled by automatically?

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Magento 1.9 Order Canceled - What is the issue new order canceled by automatically?

I have received order, if i try to take invoice its not possible to do that because of qty canceled as well as Canceled updated in Comment History,

I am using CCAvenue Payment Gateway.

 

cap.png

 

Screenshot : https://i.stack.imgur.com/vF0lG.png

 

How to solve the issue?

3 REPLIES 3
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Re: Magento 1.9 - What is issue new order qty canceled?

Hello @Aveeva 

 

What payment method you are using?
If it is online, isn't it automatically generate the invoice?
What was the qty before in case you remember?

Found something useful, "Kudos" and "Accept as Solution" for Token of Appreciation.

Magento Tutorials

Re: Magento 1.9 - What is issue new order qty canceled?

@theMageComp  I am using CCAvenue Payment Gateway, if order received no issue after some times Qty canceled in order page.

 

screenshot : https://community.magento.com/t5/image/serverpage/image-id/16146i52F6638157B9B8D8/image-size/large?v...

 

What is the possibilities of error?

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Re: Magento 1.9 - What is issue new order qty canceled?

@theMageComp  I just updated, pls see my post. Thank You.