Magento 2 order confirmation template

[levistyl]

Dear Readers,

All of my e-mail templates work just fine. But one the Order comfirmation would not parse the code into HTML. I just get this e-mail:

In the preview the template looks fine

{{%customer_name,}}{{%customer_name,}}{{theme5}}}

{{{Bedankt voor uw bestelling bij .}}{{Bedankt voor uw bestelling bij %store_name.}}{{Thank you for your order from %store_name.}}{{theme5}}} {{{Zodra we uw pakket verzenden sturen wij u een Track- en Tracenummer.}}{{Zodra we uw pakket verzenden sturen wij u een Track- en Tracenummer.}}{{Once your package ships we will send you a tracking number.}}{{theme5}}} {{{U kunt de status van uw bestelling controleren door in te loggen op uw account.}}{{U kunt de status van uw bestelling controleren door in te loggen op uw account.}}{{You can check the status of your order by logging into your account.}}{{theme5}}} 

[Damian Culotta]

Hi @levistyl,

Is not clear if you're talking about Magento 1 or 2 (the subject says 2 but the forum is for M1).

I guess you mean M2 so can you check the template?

Edit email templates

 And the try to edit or add a new one just to see the content of the file:

Edit email templates

Can you confirm if the template looks similar?

[levistyl]

Tnx for your reply. The change of the template would not show in the e-mail. So is does not pick up any changes. Is there a direct path to the order confirmation file?

[Damian Culotta]

Those files are located in /vendor/magento/module-sales/view/frontend/email but remember that each template can be changed by configuration.

Also, don't edit those files. Use the Templates editor on backend and then change the configuration.

[Rakesh Jesadiya]

You need to follow below process for modify core files,

For Guest Order,

vendor/magento/module-sales/view/frontend/email/order_new_guest.html

just copy this file to your theme,

app/design/frontend/{Packagename}/{themename}/Magento_Sales/email/order_new_guest.html

For registered User you need to modify below template,

vendor/magento/module-sales/view/frontend/email/order_new.html

Just copy to your theme folder,

app/design/frontend/{Packagename}/{themename}/Magento_Sales/email/order_new.html

After completing above process,

run command,

php bin/magento setup:upgrade
php bin/magento setup:static-content:deploy

if issue resolved, Click Kudos/Accept as solutions.