There has been an error processing your request Exception printing is disabled by default for securi

[w222011]

There has been an error processing your request

Exception printing is disabled by default for security reasons.

Error log record number: 1001987984126

I'm getting this on my website, I can log into my cpanel File Manager but no the backend of Magento.

I'm also unaware of what version I'm running & cannot locate my error log file as I don't believe the directory exists.

[Damian Culotta]

Hi @w222011,

If you can log into your server go to the Magento directory and then take a look into var/report.

There you'll find some files (maybe several) and, for example, there will be a file called 1001987984126 (the number you saw on your storefront message).

Open that file and you'll see what is happening or failing in your Magento installation.

[w222011]

Thank you Damian Culotta but I don't have a report folder under var.

[Damian Culotta]

Normally if you see the error 500 screen there's a report on /path/to/your/magento/var/report

If you don't have that folder maybe your problem is about permissions.

[w222011]

Thank You Damian Culotta, I am missing my reports folder so do I need to change permissions on my Var folder and if so, what would they be?

[Damian Culotta]

Without knowing the current status of your server I don't suggest anything.

You'll need to be sure that the user that execute the webserver has the right permission level to write files on those directories.