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UPS Shipping Quotes wrong

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UPS Shipping Quotes wrong

Hi,

 

Using:

Magento CE 1.7.0.2

We have an UPS account with negotiated shipping rates.
For some reason the shipping rates in the Shipping Quotes are way off !!

 

I have contacted UPS Technical Support. They can't help me further and said the problem is with Magento.

 

Example of the problem:

 

A customer orders a product. 200 grams and wants to ship it to Spain. (We are located in the Netherlands)
The customer get's a shipping quote. Cost: € 108,- (ONE HUNDRED AND EIGHT !!!! )
The customers leaves our store because the shipping rate is way to high !

Our negotiated rate for the same product is actually € 21,- (which is a bit high, but reasonable)

 

 

Is there anyone who has the same problem, or knows how to fix this asap ?