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Unable to edit/create user in Magento 1.8 admin panel

Re: Unable to edit/create user in Magento 1.8 admin panel

I have inspected the element and see below error.

 

prototype.js.pagespeed.jm.ix8Kb1Gh8H.js:516 Uncaught TypeError: Cannot read property 'get' of undefined
www.ekabyte.com/:788 Uncaught TypeError: Cannot set property 'value' of null

Re: Unable to edit/create user in Magento 1.8 admin panel

Do you have a page speed plugin enabled at all?

 

Could you try disabling that - and try the page again?

 

Also check Magento's default JS merging is located at System > Configuration > Developer > Javascript Settings and change that to No to see if that has any effect.

Neil - Magento Certified Solutions Specialist
www.iwebsolutions.co.uk | Magento Small Business Partner

Re: Unable to edit/create user in Magento 1.8 admin panel

1. Page speed enabled 6 months back and there was no issue with this. It was working fine.  --Wil check disabling once.

 

2. Merge JavaScript Files was already in disable mode.

Re: Unable to edit/create user in Magento 1.8 admin panel

Okay,

Please disabled Page Speed and let us know.

Problem solved? Click Accept as Solution!
Magento Certified Developer Plus | www.iwebsolutions.co.uk | Magento Small Business Partner

Re: Unable to edit/create user in Magento 1.8 admin panel

I have disable the pagespeed and cleared entire cache and checked still same. now again ababled page speed.

Re: Unable to edit/create user in Magento 1.8 admin panel

Hi,

Leave it disabled and check the console log again for javacsript errors.

 

Whilst its enabled its hard to see if a problem file exists since the page speed plugin merges all the files.

Problem solved? Click Accept as Solution!
Magento Certified Developer Plus | www.iwebsolutions.co.uk | Magento Small Business Partner

Re: Unable to edit/create user in Magento 1.8 admin panel

Hi, I have kept pagespeed off and the tried by inspecting element and got below error 

 

Uncaught TypeError: Cannot read property 'get' of undefined
www.ekabyte.com/:1136 Uncaught TypeError: Cannot set property 'value' of null

 

However in the admin page I just got blank as erlier I explained. 

Re: Unable to edit/create user in Magento 1.8 admin panel

HTML of User info tab look like below.

 

<h3>User Information</h3>
<ul id="page_tabs" class="tabs">
<li >
<a href="#" id="page_tabs_main_section" name="main_section" title="User Info" class="tab-item-link ">
<span><span class="changed" title="The information in this tab has been changed."></span><span class="error" title="This tab contains invalid data. Please solve the problem before saving."></span>User Info</span>
</a>
<div id="page_tabs_main_section_content" style="display:none;"></div>
</li>
<li >
<a href="#" id="page_tabs_roles_section" name="roles_section" title="User Role" class="tab-item-link ">
<span><span class="changed" title="The information in this tab has been changed."></span><span class="error" title="This tab contains invalid data. Please solve the problem before saving."></span>User Role</span>
</a>
<div id="page_tabs_roles_section_content" style="display:none;">
<div id="permissionsUserRolesGrid">
<table cellspacing="0" class="actions">
<tr>
<td class="pager">
Page

 

 

Re: Unable to edit/create user in Magento 1.8 admin panel

1. What log files have you checked?

2. What other extensions have you got installed?

3. I notice you have only posted a partial exception in a previous post. Can you post the full exception please.

Problem solved? Click Accept as Solution!
www.iwebsolutions.co.uk | Magento Small Business Partner

Re: Unable to edit/create user in Magento 1.8 admin panel

hi my reply to you is not saving