- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hello everyone, i'm very new to magento and i'm using an old version 1.9.4.2, this has been working fine but recently new customers are having issues creating an account, they are filling in all required areas but when they click create it empties the boxes and puts an error message at the top saying "response parameter is invalid or malformed" can anyone help me please???
many thanks! John
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @johnclassi44c7 ,
It looks some issue with google recaptcha functionality, check below link if it's same as your case related with g-zip compression.
https://github.com/mageplaza/magento-2-google-recaptcha/issues/22
if still not getting, you can disable recaptcha for now on create account as it's major functionality which should be in working state, debug it on local.
Hope it helps !
![Smiley Happy Smiley Happy](/i/smilies/16x16_smiley-happy.png)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @johnclassi44c7 ,
It looks some issue with google recaptcha functionality, check below link if it's same as your case related with g-zip compression.
https://github.com/mageplaza/magento-2-google-recaptcha/issues/22
if still not getting, you can disable recaptcha for now on create account as it's major functionality which should be in working state, debug it on local.
Hope it helps !
![Smiley Happy Smiley Happy](/i/smilies/16x16_smiley-happy.png)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: response parameter is invalid or malformed
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: response parameter is invalid or malformed
you are a legend, that was the issue! many thanks for your help with this!!
kind regards
john
@gaurav_harsh1 wrote:Hello @johnclassi44c7 ,
It looks some issue with google recaptcha functionality, check below link if it's same as your case related with g-zip compression.
https://github.com/mageplaza/magento-2-google-recaptcha/issues/22
if still not getting, you can disable recaptcha for now on create account as it's major functionality which should be in working state, debug it on local.
Hope it helps !