response parameter is invalid or malformed

[johnclassi44c7]

hello everyone, i'm very new to magento and i'm using an old version 1.9.4.2, this has been working fine but recently new customers are having issues creating an account, they are filling in all required areas but when they click create it empties the boxes and puts an error message at the top saying "response parameter is invalid or malformed" can anyone help me please???

many thanks! John

[gaurav_harsh1 · Accepted solution]

Hello @johnclassi44c7 ,

It looks some issue with google recaptcha functionality, check below link if it's same as your case related with g-zip compression.

https://github.com/mageplaza/magento-2-google-recaptcha/issues/22

if still not getting, you can disable recaptcha for now on create account as it's major functionality which should be in working state, debug it on local.

Hope it helps !

[johnclassi44c7]

Many thanks I will look in to that :-)

[johnclassi44c7]

you are a legend, that was the issue! many thanks for your help with this!! 

kind regards 

john

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@gaurav_harsh1 wrote:

Hello @johnclassi44c7 ,

It looks some issue with google recaptcha functionality, check below link if it's same as your case related with g-zip compression.

https://github.com/mageplaza/magento-2-google-recaptcha/issues/22

if still not getting, you can disable recaptcha for now on create account as it's major functionality which should be in working state, debug it on local.

Hope it helps !

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