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Tax Calculation Error in Cart

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Tax Calculation Error in Cart

Okay, so first, I have a product priced at £300 and the tax for this is 20% (£50).

When this product is added to Cart the price is displayed at £250 - I have no idea why because I set the cart to "include tax".

 

Second, not only does the cart remove the £50 tax from the £300 price, it then shows the tax on the £250 (£41.67).

 

Can someone help me figure out what is going on?

Screen Shot 2019-03-22 at 16.27.37.png

 

9 REPLIES 9
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Re: Tax Calculation Error in Cart

@richard_garnerFor some reason your screenshot is not visible. I would recommend to upload it again or upload the screenshot on 3rd party URL like Google drive and share the URL to view the screenshot.

 

I would also recommend to have a look at the Tax configuration document URL below. Seems like there is miss configuration. Make sure to confirm that you do not have Special price configured for the product.

 

https://docs.magento.com/m2/ce/user_guide/tax/tax-settings-general.html

 

Problem solved? Please give 'Kudos' and accept 'Answer as Solution'.

- Tarandeep
Problem solved?Please give 'Kudos' and accept 'Answer as Solution'.
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Re: Tax Calculation Error in Cart

cart error.png

Here are the config settings:

 

Screen Shot 2019-03-26 at 13.53.08.pngScreen Shot 2019-03-26 at 13.53.15.pngScreen Shot 2019-03-26 at 13.53.23.png

For the life of me I can't figure out what is going wrong. I set up the 20% tax correctly according to the Magento guide. But the cart keeps doing this.

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Re: Tax Calculation Error in Cart

Hi @richard_garner 

 

This is because you have set the "Catalog Price" to "Including Tax", but you haven't enabled the "Enable Cross Border Trade" to "Yes", which is necessary when you want consistent pricing across different tax rates.

 

Navigate to the below official Magento documentation link to understand more -

 

https://docs.magento.com/m2/ce/user_guide/tax/tax-cross-border-price.html

 

Hope it helps!

 

 

Found the above suggestion helpful, hit the "Kudos" & Accept as Solution!

Thank you,
Rohan D.
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Re: Tax Calculation Error in Cart

Yeah thanks but that didn't work.
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Re: Tax Calculation Error in Cart

Hi @richard_garner 

 

Are you facing the same problem after enabling the Cross-border Tax?

Found the above suggestion helpful, hit the "Kudos" & Accept as Solution!

Thank you,
Rohan D.
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Re: Tax Calculation Error in Cart

Yes, exactly the same problem.
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Re: Tax Calculation Error in Cart

Hi @richard_garner 

 

For which country are you setting up the TAX?

 

Will you also upload the shopping cart screenshot again showing "Estimate Shipping and Tax" field open?

Found the above suggestion helpful, hit the "Kudos" & Accept as Solution!

Thank you,
Rohan D.
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Re: Tax Calculation Error in Cart

UK and EU. 20% tax rate and the rates are all correct.
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Re: Tax Calculation Error in Cart

@richard_garner 

found any solution? facing the same problem while setting up 20% tax for the UK