incorrect captcha

[Jmcclain0129]

I cant login to Admin Panel says Incorrect Captcha but do not see Captcha option

[Vimal Kumar]

HI @Jmcclain0129 

Have you tried once in the browser private window?

Also make sure that you have proper write (0777) permission to pub/media folder to write captcha image.

sudo chmod -R 0777 pub/media

I hope it will help you!

[Jmcclain0129]

@Vimal

incognito does not work

using different system to access does not work

locked out of admin

anyone that can help please forward contact details so we cannot off of public forum

Thanks,

[Rahul Gupta · Accepted solution]

@Jmcclain0129 Try to run the below query and then flush the cache.

You will be able to run the admin.

Update 
  core_config_data  set value=0
WHERE  path LIKE  '%admin/captcha/enable%'

Thanks