Magento 2.2 Contact Us page can't send email

[mrstainless]

I tried your suggestion of generating static content and clearing cache but it did not help, thanks anyway. Perhaps some of the folder permissions are wrong.

[byron_stuart]

I made a separate brand new clean installation of Magento 2.2.6 just so I could compare the database entries and see what was different in my main website that had been made using the data-migration tool.

I removed a whole bunch of core_config_data entries that seemed to be related to modules that were present in the 1.9.2.0 installation but were not in my 2.2.6 version.

I tried to send emails from the 'Contact Us' page and although they still weren't working I noticed that the error had changed to:

[2018-10-23 03:34:42] main.CRITICAL: Email template 'contacts_email_email_template' is not defined. {"exception":"[object] (UnexpectedValueException(code: 0): Email template 'contacts_email_email_template' is not defined. at /home/mrsthtno/public_html/vendor/magento/module-email/Model/Template/Config.php:225)"} []

Previously it had been:

[2018-10-23 03:16:05] main.CRITICAL: Incorrect theme identification key {"exception":"[object] (InvalidArgumentException(code: 0): Incorrect theme identification key at /home/mrsthtno/public_html/vendor/magento/framework/View/Design/Theme/FlyweightFactory.php:60)"} []

 I Googled this and found that the entry should be contact_email_email_template (without the 's'). I found a core_config_data entry with path 'contact/email/email_template' and removed the 's' so that the value is 'contact_email_email_template'. I flushed and cleaned the cache and bingo the 'Contact Us' form is finally working.

That value was working in 1.9.2.0 so I guess someone decided to change the name in version 2. This problem has been an absolute nightmare to solve so I leave the answer here to help other people.

[djay]

Thanks byron_stuart!
This worked for me. Thanks very much for posting. Saved a lot of time.

[rewindyoyo]

I had to sign in just to thank you for sharing this. We were late to the migration party and had to/are still dealing with all kinds of silliness like this.

One letter in one database entry later to make the value match the path and the forms work again. Cheers!

[mark_pellerin]

Hey I still cant figure it out can you explain exactly hat you did and where?