Can't complete an order due to regionid missing (Province/State Fiend is Text and not Drop Down)

[HussainBaig]

Hi,

I finally released our website to production after a month of testing. There was so much we could test in staging. Now the website is in production and we are having issues with orders being declined because the Provice/State field is not being passed to the payment processor. Upon doing some research it turns out that some customers are not being presented with the Drop Down field, but they are presented with a Text Field for the Province.

I have found this issue in github but I am not sure how to install it on Magento 2.4.2.

https://github.com/magento/magento2/issues/30577

I hope someone here can help

Regards,
Hussain

[HussainBaig]

Upon further testing, this is happening more often on Microsoft Edge and Apple Safari browser. Works fine most of the time on Chrome and Samsung Browser.

Also I noticed that it only happens when you go straight to checkout from the website instead of going to cart the view cart first and then checking out.

[HussainBaig]

I have made a screen share video for you to see.

https://share.vidyard.com/watch/RXjhWGUyYPU7thbGiKuGdU?

You will notice that the dropdown changes into a Text Field sometimes.

Regards,

Hussain

[LitExtension Expert]

Hi @HussainBaig,

Your problem was fixed by Magento in your attached link. I guess that your site is currently installing something missing. You can run the commands again:

- composer install
- php bin/magento setup:upgrade
- php bin/magento setup:di:compile
- php bin/magento setup:static-content:deploy
- php bin/magento c:f

Hope this can help you! Let me know if you need further assistance.

_________

If issue solved, Click Kudos & Accept as Solution.