Hi all....
I've recently turned on 'Cookie Restriction Mode' in our Magento 2.3.3 instance and since then, our Google Analytics numbers have fallen off a cliff.
As I understood it, when a customer 'agrees' and accepts our site's cookie policy, google analytics would continue to track our visitors activity. But this isn't happening at all.
A good 70% of traffic doesn't get tracked.
The only Google Analytics code I can see in the source code is the below.
If I turn off the 'cookie restriction mode', the code updates to '"isCookieRestrictionModeEnabled": 1',
Does anyone have a fix for this please?
I have tried updating our Google Account following this guidance, but this didn't seem to work.
https://docs.magento.com/user-guide/stores/compliance-privacy-google.html
Many Thanks in advance
Andy
<script type="text/x-magento-init"> { "*": { "Magento_GoogleAnalytics/js/google-analytics": { "isCookieRestrictionModeEnabled": 0, "currentWebsite": 1, "cookieName": "user_allowed_save_cookie", "ordersTrackingData": [], "pageTrackingData": {"optPageUrl":"","isAnonymizedIpActive":false,"accountId":"UA-ouridreplaced-1"} } } } </script>
Hi @Andy_Acute
Kindly refer below link for enable 'Cookie Restriction Mode':
https://docs.magento.com/user-guide/stores/compliance-cookie-restriction-mode.html
It may help you to resolve issue.
If issue resolve, please click on 'Kudos' & Accept as Solution!
Hi Bhanu
Thank you for replying to my post, but unfortunately this didn't fix my issue.
The Google Analytics code inserted into the source code changes from:
"isCookieRestrictionModeEnabled": o, to "isCookieRestrictionModeEnabled": 1,
And this stops all tracking in Google Analytics 'Real Time'.
Any oher advice?
Thanks
Andy