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Customer Logout from their Account On Safari and Mac

Customer Logout from their Account On Safari and Mac

Customer logout from their account on Safari and Apple Mac system on magetno 2.2.6.

 

We have a magento 2.2.6 store.

Store URL: https://www.timberwolforganics.com/

 

When user login into their account from frontend and then click on any left side links on My Account Page they are Logged out from their account suddenly. 

 

It happens on Safari and Apple Mac Safari Browser only.

 

It works perfectly on other browsers.

 

Please anyone can help me to solve out  this issue is highly appreciate.

4 REPLIES 4

Re: Customer Logout from their Account On Safari and Mac

Hi, 

 

Can you please let me know which checkout extension are you using? I think you've missed out on any important checkout extension's configuration step(s) which are leading to this error OR is it also possible the checkout extension you've used (might not be applicable for MAC).

Lastly, it's better to develop your site on the stagging URL and clear the cache. I hope, it helps you. If you've any other queries feel free to ask and drop me a message.

Re: Customer Logout from their Account On Safari and Mac

Hello @santoshcbonline 

 

Its about customer auto logout, we have got to know for checkout the same problem.

one github issue is also reported for 2.2 version.

https://magento.stackexchange.com/questions/214267/magento-2-customer-logged-out-automatically-in-ch...

https://magento.stackexchange.com/questions/256419/magento-2-logout-customer-after-successful-regist...

https://github.com/magento/magento2/issues/15641

 

You should consider to upgrade to latest Magento version and check once.

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Re: Customer Logout from their Account On Safari and Mac

I have used Magento 2.x default checkout process.

 

I an not using any checkout extension on my magento 2.x store.

 

Still I am facing this issue.

 

Please advice me to solve out this issue.. 

Re: Customer Logout from their Account On Safari and Mac

check out working fine on all other browser & it's just creating issue with Safari & mac machine