File upload on customizable product not working

[steven_banks]

I have added the option file upload under in the customizable tab in the product area, however on the front end it does not seem to work. Am not sure if i have  not set this up properly or if this is a technical issue any advice would be greatly appreciated.

This is a link to a product with it on:

https://momentstotreasure.co.uk/adorable-gift-baby-announcement-16.html

Kind Regards

[Manthan Dave]

Hi @steven_banks

I understand your problem , assuming you have added this file upload custom option on product page - to upload the images files correct ?

If yes then at the backend you need to add image type extensions in - Compatible file extensions column on the custom option page on the product add form !

Below i have shared screenshot for the same - refer it and add compatible file extension in it and then try at frontend - it will works !

If my screenshot is not visible to you then refer screenshot on this link - https://prnt.sc/jtk9g3

Let me know if you still have any issue on this !

[steven_banks]

Hi,

Thank you for your response but i have done that and still have this issue.

[Manthan Dave]

Hi @steven_banks

Looks like you have JS issue at frontend - i have checked in browser console.

The error is coming from this module - Mgs/unero

Also change your theme to Magento 2 Luma theme (Native Theme) - and then check !

it is working or not ?

[steven_banks]

If I change to the lune theme, when i change back will my current theme still have all of its customisations.

[Manthan Dave]

Yes - when you switch back to your theme - all customization will remain same.

It is just for to check whether the issue is coming from theme or not !

[steven_banks]

switched to luma but the whole site looks like this now https://momentstotreasure.co.uk/adorable-gift-baby-announcement-16.html

[Manthan Dave]

Well after changing to luma you need to run below commands :

php bin/magento setup:static-content:deploy -f
php bin/magento cache:clean
php bin/magento cache:flush

Then check ~!

[steven_banks]

Where do i do this sorry

[Manthan Dave]

You need to open your SSH terminal(Command Window) - from there you can run commands !

So open  your SSH terminal - go to your magento 2 root directory and then run those commands !