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Forgot Password: We're unable to send the password reset email.

Forgot Password: We're unable to send the password reset email.

Customer uses forgot password form at: /customer/account/forgotpassword/

Form returns: "We're unable to send the password reset email."
ForgotPasswordProblemt_Capture1.JPG

Customer calls support - support doesn't know what to do, so they complain to us.  We log into back-end, find the customer record & click "Reset Password".  And see this crap:

 

ForgotPasswordProblemt_Capture2.JPG

 

Question:  WHY is that preventing a password reset from the front-end???