Images and size menu dropdown not loading

[emma_mcclelland]

Hi guys. I'm having trouble with product images and sizes loading on my website. It just has the loading spinner thing (soz, not technical) for ages and it's getting really frustrating because I'm losing sales this way. Any suggestions would be hugely appreciated. 

[nats_kumawat]

An error has happened during application run. See exception log for details. Could not write error message to log. Please use developer mode to see the message. 

please help me 

[gelanivishal]

Hello @emma_mcclelland ,

There are below reason for it

1. You have wrong permissions on your /media/ folder
2. Media folder is owned by another user. It can happen if you transfer your Magento store from one server to another
3. Magento cannot resize images due low PHP memory limit. Magento resize images using GD library, however if there is no sufficient amount of memory for such operation Magento will return a placeholder images
4. The GD library is not installed/configured

Let me know if you need anything on it.

If my answer is useful, please Accept as Solution & give Kudos

[emma_mcclelland]

Hi there. 

Got to the bottom of this eventually - it was an error with the javascript in the theme code that was preventing the product image from loading!