No such entity with cartId/customerId

[tony_le2]

Hi guys,

I need some help here regarding placing orders.

When the customer place order, a confirmation email is expected to be sent but it was not.

I go to the exception log and here's the error

if the customer is logged in it will show No such entity for customerId.

if it's a guest check out it will show No such entity for cartId.

I have debugged and these are the result

the highlighted line is where it returns No Such entity for customerId

Thank you.

[theMageComp]

Hello @tony_le2 

If you are using Magento 2.3.3. Make sure you have installed this patch

EmailMessageInterface backward compatibility issue patch for Magento 2.3.3

https://magento.com/tech-resources/download

[tony_le2]

Hi,
I’m using 2.3.2. Is there any patch for it or I have to upgrade to 2.3.3 and install the patch
Kind regards

[theMageComp]

For 2.3.2, Is cron properly setup on your hosting server?
If that doesn't work, try using any SMTP extension on your magento.

[tony_le2]

Hi
Can you please show me the default config of cron jobs? I’m really new to Magento so probably i have configured it incorrectly 
Thank you

[theMageComp · Accepted solution]

http://prntscr.com/pm6pls

See this screenshot, depending on php path you need to setup the cron.
Here is the Magento 2 guide on cron setup

https://devdocs.magento.com/guides/v2.3/config-guide/cli/config-cli-subcommands-cron.html

[tony_le2]

---

@theMageComp wrote:
http://prntscr.com/pm6pls

See this screenshot, depending on php path you need to setup the cron.
Here is the Magento 2 guide on cron setup

https://devdocs.magento.com/guides/v2.3/config-guide/cli/config-cli-subcommands-cron.html

---

Hi,

I have 2 users root and another user to access by SFTP, I install cron for both. But "main.CRITICAL: No such entity with customerId " still present.

[Sarvagya Pandey]

Hello @tony_le2,

This is magento existing bug. Please refer the link for more info: https://github.com/magento/magento2/issues/23411

Please use this below link :

https://magefan.com/blog/no-such-entity-fix-for-magento-2

I hope this will fix your issue. If still you face the same problem, let me know.

If it helps you, please accept it as solution and give kudos.

Regards.