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Payment Page - cannot checkout - error shown without text

SOLVED

Payment Page - cannot checkout - error shown without text

Hello

I have a problem that i cannot checkout on the payment page if I have an article without weight.

(no matter what type of article - regular, virtual, ...)

 

I have 2 shipping methods configured, free & table rates. Table rates is configured to use weight for calculation.

 

- What happens

If I add one of these articles to my cart & try to check out, I automatically skip the shipping page and see the payment page in the checkout process. So far like expected.

If I now try to pay, I get an error which prevents payment. I get the red box with the red X. BUT - there is no text in this red box. So I do not really get a hint why it's not working.

 

With playing around I found out that it's due to the weight. But I don't know why - for me it makes no sense & I'd like to skip the shipping page.

 

Has anyone an idea how to solve my problem?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Payment Page - cannot checkout - error shown without text

Hello @patrick_tschumi 

 

Check in Network/console section, you will find ajax response. or check Logs files if there any error related to that. You will find error for sure. Thanks

Manish Mittal
https://www.manishmittal.com/

View solution in original post

2 REPLIES 2

Re: Payment Page - cannot checkout - error shown without text

Hello @patrick_tschumi 

 

Check in Network/console section, you will find ajax response. or check Logs files if there any error related to that. You will find error for sure. Thanks

Manish Mittal
https://www.manishmittal.com/

Re: Payment Page - cannot checkout - error shown without text

Hell Yeah!

 

U can't imagine how much time i spent on that. And now with that information I found it and fixed the error in my custom code within 1 minute...

 

Thx a lot!