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Shipping Method updated incorrectly when change delivery method

Shipping Method updated incorrectly when change delivery method

Hi there,

 

I found Magento 2.3, 2.4 have problem to update shipping cost when change shipping method. We use cart rule to calculate shipping fee base on order amount.

In the video, "Best Method" is free for any order, the other method need > $300 for free.

 

https://www.youtube.com/watch?v=Yjf-KUL2328

 

I observe the following when the product does not change in cart.

  1. Select "Best Method", the shipping fee is 0. Refresh the page, all Shipping Method become "0".
  2. Select any other method, shipping fee is $30. Refresh the page, all Shipping Method become "30". Even some of them is not $30 ("SF station pickup" = $60)
  3. The amount in Shipping Method is not the same to "Order Summary".
    Order summary seems check the cart rule during it applies. But the Shipping Method do not update. (I use extension call Bss Custom Shipping Method "bsscommerce/custom-shipping-method" to make more Flat rate available.). Not sure if this caused the problem.

Looking forward any comments.

Thanks in advance,

 

Regards,

kf

4 REPLIES 4

Re: Shipping Method updated incorrectly when change delivery method

Do one thing disable the module bsscommerce/custom-shipping-method and check if its cause the issue. If not then write an email to BSS about this that their module is causing shipping related issue. 

Or you can make your own

https://cedcommerce.com/blog/shipping-module/

Re: Shipping Method updated incorrectly when change delivery method

Hi @Aveshnaik007 

 

It doesn't related to the third party module. 

The same issue happens on Flat Rate, Table rate built in delivery method.

 

I will try to add custom shipping module.

thanks for advise.

 

Regards, kf

Re: Shipping Method updated incorrectly when change delivery method

Hi @kf_luk,

 

This problem could be caused by the custom module on your website. You can disable two modules: the shipping module and one step checkout module and try out the default Magento features.

 

Hope this can help you! Let me know if you need further assistance.

_________

If issue solved, Click Kudos & Accept as Solution.

Marcus | LitExtension Expert
https://litextension.com/

Re: Shipping Method updated incorrectly when change delivery method

Hi Marcus,

 

Thanks for your comment.

I did disabled one step checkout to test and it have same problem too.

For shipping module, I tried to use flat rate & fix amount also have same problem too.

I think it may be magento core problem.

 

Regards,

kf