The order confirmation email is not sent (Magento 2.2.3)

[muhammad_zia ur rahman]

Hi Experts,

Good Day!

We are facing issue regarding emails after placing order. we are not getting emails after placing order. i setup all necessary settings but still it is not sending mails. kindly help us to resolve this issue ASAP.

Regards,

zia

[Rakesh Jesadiya]

Kindly check your Var/log to see any warning or error related to mail.

Also please confirm other functionality with mail is working or not?

[muhammad_zia ur rahman]

Hi,

thanks for your reply.

Which functionality regarding mail. can you please elaborate. i checked all settings regarding mail but nothing worked for me.

[Manthan Dave]

Hi @muhammad_zia ur rahman

As you mention that you have configured all the necessary Magento 2 mailing systems,  so you may need to check below point:

Got to Stores -> Configuration -> Advanced -> System

Under Mail Sending Settings make sure -  Disable Email Communications is set to No.

Also verify your Host and Port fields if you are using any external mailing server.

Go to Stores -> Configuration -> Sales -> Sales Emails

Under General Settings tab, choose Asynchronous sending to Disable

Under Order tab Enabled to Yes

Now clear/refresh your cache.

Hope this helps you. 

[muhammad_zia ur rahman]

Hi @Manthan Dave,

Thanks for your reply.

i checked all settings but problem is still there.

[Manthan Dave]

Hi @muhammad_zia ur rahman

Seems like your screenshot is not visible to us !

As you mention that all settings are also configured - then last option would be setting up the cron.

Have you setup cron in your server which magento 2 has must suggested ?

Refer this link for the same - https://devdocs.magento.com/guides/v2.2/install-gde/install/post-install-config.html

Also on server which email services are you using to send emails ?

[muhammad_zia ur rahman]

Hi @Manthan Dave,

we are using Gmail services for mail. but i dont think so that it is the issue. because i have test environment it is working fine. 

[Manthan Dave]

okay i understand , then please check crons which i mention in above post.

that might be a reasons to not working !

Also as its working on test environment - then might be on this environment something is missing at server level !

[muhammad_zia ur rahman]

i checked with the hosting they said every thing is ok at server level. It will be better if you can elaborate some points that are causing for this issue.

[muhammad_zia ur rahman]

The issue is sorted out. issue was in payment gateway.

Thanks you all for your support.

Regards,

zia