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Trying to Save Customer Account Causes 500 Error

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Trying to Save Customer Account Causes 500 Error

Whenever I try to save a particular customer account the screen changes to the following:


This page isn’t working www.mywebsite.com is currently unable to handle this request. HTTP ERROR 500


The developer tools shows the following error:

 

POST https://www.mywebsite.com/loginforadmin/customer/index/save/key/d30e331d956b64705194dec98ee5fb818d43ce247c0a8ad563d7184dc1fe846d/back/edit 500
submit @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/mage/utils/misc.js:149
_save @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/Magento_Ui/js/form/client.js:128
(anonymous) @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:3417
fire @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:3238
fireWith @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:3368
deferred.<computed> @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:3467
success @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/Magento_Ui/js/form/client.js:46
fire @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:3238
fireWith @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:3368
done @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:9846
callback @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:10317
XMLHttpRequest.send (async)
send @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:10260
ajax @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:9744
beforeSave @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/Magento_Ui/js/form/client.js:35
save @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/Magento_Ui/js/form/client.js:94
save @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/Magento_Ui/js/form/provider.js:62
submit @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/Magento_Ui/js/form/form.js:313
save @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/Magento_Ui/js/form/form.js:265
dispatch @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:5232
elemData.handle @ /pub/static/version1589884676/adminhtml/Magento/backend/en_US/jquery.js:4884

/pub/static/version1589884676/adminhtml/Magento/backend/en_US/mage/utils/misc.js:149

This only seems to be happening on a single customer account, all others seem to be fine.

Does anyone know what might be causing this error and how I can resolve it?

Thanks

 

 

2 REPLIES 2

Re: Trying to Save Customer Account Causes 500 Error

Hello @pmtrade 

 

Please check customer information when you trying to edit customer information is there any exists in name or in any other data it might through 500 error. or you can debug here : 

loginforadmin/customer/index

 Suggesting this solution as this is related to specific customers not for all.

Problem solved? Click Kudos & Accept as Solution!
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Re: Trying to Save Customer Account Causes 500 Error

Hi. Thanks for replying. There are no symbols in the fields and strangely, the customer account has no problems in the development site.

Thanks