Unable to ship orders when 1 or more product has a quantity of 0

[salesurmst8ade]

Hi,

I have searched the forum and found similar topics but nothing that answers our specific issue.

- Our store has MSI enabled.

- Stock feeds every 15 mins from our epos system to Magento. 

- 'Decrease stock when order placed' - False.

We run a web store, around 10% of products are dropship and always available. As there is no actual stock our epos system holds a static value of 0 for these items. In Magento, these products are set to 'allow back orders' so customers can order these items at all times.

When we come to ship the order in Magento, as the product quantity is still 0 we get the error 'Not all of your products are available in the requested quantity.' and are unable to ship the order. The only way around this seems to be setting any positive stock value on the dropship products and then shipping the order. 

This happens on all dropship products where stock is 0.

We don't want to set values such as 999 for these products in Magento, as 15 mins later our epos will update the stock to 0 again in Magento. We can't set any positive value in our epos for these products as it will show a false representation of stock we actually hold in our warehouse (our epos only holds positive stock values for physical stock in our warehouse).

Is there an option in Magento to allow shipment of orders with products that have a quantity of 0?

Thanks in advance.

[amitsamsukha]

@salesurmst8ade ,

Edit your Product in which you don't want to manage the stock as they are always available. 

Option 1: 

Click on Advance Inventory and update Manage Stock to NO

Option 2 

Click on Advance Inventory and update BackOrder to :: Allow Qty Below 0

this will manage the stock as well as allow you to ship & order with qty 0 or below that

Kindly Accept as a Solution if this works for you and give Kudos 

[salesurmst8ade]

Hi Amit,

Thanks for the reply, we have manage stock set to 'Yes' on all products for various other reasons.

'Backorders' is set the same as your screenshot, which is 'Allow Qty below 0'.

Upon trying to ship and order with a product of 0 or a negative stock value, we get the message 'Not all of your products are available in the requested quantity.' in red at the top of the screen.

It's as if there is some additional configuration that's not allowing any order to be shipped when it contains any product that has a stock of 0 or less.

We have a clean version of Magento installed on another server without our store configuration and setup, and what you've mentioned works fine. Just not on our production store for some reason.

Do you have any other ideas or suggestions on what to try or where to look?

Kind Regards,

Chris.

[marketinga87e6]

Hi, we have the exact same problem was a solution for this found?

[salesurmst8ade]

Hi Mark,

Unfortunately not, we still have this issue and I’ve been unable to locate any fix online for it.

If you find one, please let me know.

Kind Regards,

Chris. 

[ZorgTotaal]

Can you maybe share a list of enabled and disabled modules on your environment? We have the same issue, so maybe we can find some similarities and find the module causing the issue.

find the list of modules using the following shell command:

php bin/magento module:status

[masumiupad1497]

Hi @salesurmst8ade @ZorgTotaal I am facing the same issue. Did you find any solution to this problem?

[salesurmst8ade]

Hi,

Sadly not, we are still facing this issue.

Kind Regards,

Chris.

[jekabsaizp68a2]

Same issue almost 2 years later on latest magento version  

[Towering Media]

We also have a client with this same problem. Magento 2 ship order below zero creating a negative value is what we are trying to achieve.