I have searched the forum and found similar topics but nothing that answers our specific issue.
- Our store has MSI enabled.
- Stock feeds every 15 mins from our epos system to Magento.
- 'Decrease stock when order placed' - False.
We run a web store, around 10% of products are dropship and always available. As there is no actual stock our epos system holds a static value of 0 for these items. In Magento, these products are set to 'allow back orders' so customers can order these items at all times.
When we come to ship the order in Magento, as the product quantity is still 0 we get the error 'Not all of your products are available in the requested quantity.' and are unable to ship the order. The only way around this seems to be setting any positive stock value on the dropship products and then shipping the order.
This happens on all dropship products where stock is 0.
We don't want to set values such as 999 for these products in Magento, as 15 mins later our epos will update the stock to 0 again in Magento. We can't set any positive value in our epos for these products as it will show a false representation of stock we actually hold in our warehouse (our epos only holds positive stock values for physical stock in our warehouse).
Is there an option in Magento to allow shipment of orders with products that have a quantity of 0?
Thanks in advance.
Edit your Product in which you don't want to manage the stock as they are always available.
Click on Advance Inventory and update Manage Stock to NO
Click on Advance Inventory and update BackOrder to :: Allow Qty Below 0
this will manage the stock as well as allow you to ship & order with qty 0 or below that
Kindly Accept as a Solution if this works for you and give Kudos
Thanks for the reply, we have manage stock set to 'Yes' on all products for various other reasons.
'Backorders' is set the same as your screenshot, which is 'Allow Qty below 0'.
Upon trying to ship and order with a product of 0 or a negative stock value, we get the message 'Not all of your products are available in the requested quantity.' in red at the top of the screen.
Hi, we have the exact same problem was a solution for this found?
Unfortunately not, we still have this issue and I’ve been unable to locate any fix online for it.
If you find one, please let me know.