Why would my site redirect to empty cart after checkout?

[TylerWolf]

I am running Magento 2.2.6. I noticed my analytics data seemed off so I went in and checked and I am only receiving about 50% of my transactions. I can see the transaction id so I have compared the data and nothing stands out. It happens to both logged in and logged out customers, 95% of our sales are credit cards so it is almost always credit cards. On my dev site when I test everything goes through fine but it redirects to an empty shopping cart instead of the success page. There is also nothing in the logs.

How can I make it redirect to the success page?

[madhuresan_ramanan]

Hi @TylerWolf,

Did you see any errors in console?

If my answer is useful, give kudos


Best regards
Madhuresan

[madhuresan_ramanan]

Hi @TylerWolf,

Did you see any errors in console?

If my answer is useful, give kudos


Best regards
Madhuresan
Bootsgrid

[TylerWolf]

No errors in the console.

[Mayur Bhuva]

Hello @TylerWolf

Set developer mode and then check logs

You can set developer mode using CLI

php bin/magento deploy:mode:set developer

Using developer mode will log the errors in more details.

[TylerWolf]

What logs would I look for? There are no errors or exceptions.