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cant cancel order

cant cancel order

In my local environment i can canel pending orders but in the dev enviroment it gives an error 500 what can be the problem? some configuration on the dev backoffice that is differente than mine?

2 REPLIES 2

Re: cant cancel order

Hi @franciscofdc60 

 

Did you check Magento system.log and exception.log files? You may see error messages.

 

Thanks

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Problem Solved Click Accept as Solution!:Magento Community India Forum

Re: cant cancel order

The buyer has approximately thirty minutes to cancel an order they have placed. Orders that have already been shipped cannot be canceled. If a cancellation request is submitted at this point, the seller should contact the buyer and inform him that the item has already been shipped.