Re: fatal error error on all admin pages

adibranch · ‎01-03-2017

Hi all, getting an error on the bottom of all admin pages, (which i think is also behind an issue with creating magento attribute values)

Fatal error: Call to a member function getAllowedLocales() on a non-object in /public_html/app/code/core/Mage/Core/Model/Locale.php on line 418

Can anyone shed any light?

Damian Culotta · ‎01-03-2017

Hi @adibranch,

Which version of Magento are you using?

You've mentioned Magento2 but the error message show a Magento1 path.

adibranch · ‎01-03-2017

sorry, yes you're right it seems its magento 1.9. I'd just assumed it was v2 but obviously couldnt see by glancing as the footer is missing.

Damian Culotta · ‎01-03-2017

@adibranch,

Can you check (and share) you system.log, excpetion.log and webserver error log too?

Also, can you disable third-party modules?

I can't imagine which out-of-the-box module or parameter can generate that error so I guess that there is something with your server or custom modules.

Damian Culotta · ‎01-03-2017

Also, we need a Moderator to move this post to Magento 1 forum.

adibranch · ‎01-03-2017

Hi, most errors in there relate to a payment plugin, and seem unrelated.

2017-01-03T17:35:36+00:00 ERR (3): 
exception 'Exception' with message 'String could not be parsed as XML' in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php:35
Stack trace:
#0 /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php(35): SimpleXMLElement->__construct('<html>\r\n<head><...')
#1 /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php(106): Ebizmarts_SagePaySuite_Model_Feed_Updates->getFeedData('http://store.eb...')
#2 /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php(95): Ebizmarts_SagePaySuite_Model_Feed_Updates->_getUpdates('Ebizmarts_Globa...')
#3 /home/bison/public_html/app/code/core/Mage/Core/Model/App.php(1338): Ebizmarts_SagePaySuite_Model_Feed_Updates->check(Object(Varien_Event_Observer))
#4 /home/bison/public_html/app/code/core/Mage/Core/Model/App.php(1311): Mage_Core_Model_App->_callObserverMethod(Object(Ebizmarts_SagePaySuite_Model_Feed_Updates), 'check', Object(Varien_Event_Observer))
#5 /home/bison/public_html/app/Mage.php(448): Mage_Core_Model_App->dispatchEvent('controller_acti...', Array)
#6 /home/bison/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(531): Mage::dispatchEvent('controller_acti...', Array)
#7 /home/bison/public_html/app/code/core/Mage/Adminhtml/Controller/Action.php(160): Mage_Core_Controller_Varien_Action->preDispatch()
#8 /home/bison/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(407): Mage_Adminhtml_Controller_Action->preDispatch()
#9 /home/bison/public_html/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch('index')
#10 /home/bison/public_html/app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#11 /home/bison/public_html/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch()
#12 /home/bison/public_html/app/Mage.php(684): Mage_Core_Model_App->run(Array)
#13 /home/bison/public_html/index.php(87): Mage::run('', 'store')
#14 {main}
2017-01-03T17:35:36+00:00 ERR (3): 
exception 'Exception' with message 'String could not be parsed as XML' in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php:35
Stack trace:
#0 /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php(35): SimpleXMLElement->__construct('<html>\r\n<head><...')
#1 /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php(106): Ebizmarts_SagePaySuite_Model_Feed_Updates->getFeedData('http://store.eb...')
#2 /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php(95): Ebizmarts_SagePaySuite_Model_Feed_Updates->_getUpdates('Ebizmarts_SageP...')
#3 /home/bison/public_html/app/code/core/Mage/Core/Model/App.php(1338): Ebizmarts_SagePaySuite_Model_Feed_Updates->check(Object(Varien_Event_Observer))
#4 /home/bison/public_html/app/code/core/Mage/Core/Model/App.php(1311): Mage_Core_Model_App->_callObserverMethod(Object(Ebizmarts_SagePaySuite_Model_Feed_Updates), 'check', Object(Varien_Event_Observer))
#5 /home/bison/public_html/app/Mage.php(448): Mage_Core_Model_App->dispatchEvent('controller_acti...', Array)
#6 /home/bison/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(531): Mage::dispatchEvent('controller_acti...', Array)
#7 /home/bison/public_html/app/code/core/Mage/Adminhtml/Controller/Action.php(160): Mage_Core_Controller_Varien_Action->preDispatch()
#8 /home/bison/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(407): Mage_Adminhtml_Controller_Action->preDispatch()
#9 /home/bison/public_html/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch('index')
#10 /home/bison/public_html/app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#11 /home/bison/public_html/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch()
#12 /home/bison/public_html/app/Mage.php(684): Mage_Core_Model_App->run(Array)
#13 /home/bison/public_html/index.php(87): Mage::run('', 'store')
#14 {main}

2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:22+00:00 ERR (3): Notice: Undefined variable: gc  in /home/bison/public_html/app/design/frontend/ultimo/default/template/catalog/product/list_featured_slider.phtml on line 219
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): Entity: line 6: parser error : Opening and ending tag mismatch: hr line 5 and body  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): &lt;/body&gt;  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct():        ^  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): Entity: line 7: parser error : Opening and ending tag mismatch: body line 3 and html  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): &lt;/html&gt;  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct():        ^  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): Entity: line 7: parser error : Premature end of data in tag html line 1  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): &lt;/html&gt;  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct():        ^  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): Entity: line 6: parser error : Opening and ending tag mismatch: hr line 5 and body  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): &lt;/body&gt;  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct():        ^  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): Entity: line 7: parser error : Opening and ending tag mismatch: body line 3 and html  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): &lt;/html&gt;  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct():        ^  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): Entity: line 7: parser error : Premature end of data in tag html line 1  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct(): &lt;/html&gt;  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35
2017-01-03T17:35:36+00:00 ERR (3): Warning: SimpleXMLElement::__construct():        ^  in /home/bison/public_html/app/code/local/Ebizmarts/SagePaySuite/Model/Feed/Updates.php on line 35

Damian Culotta · ‎01-03-2017

@adibranch,

Can you make a test changing the design to RWD and disabling modules from local pool? It seems that you have some issue with some module (or maybe the ultimo theme).

adibranch · ‎01-05-2017

hi Damian, i've disabled added modules by renaming the xml file, and still the error was there.

Am i likely to lose any settings etc in the current theme by switching to the RWD theme?

Damian Culotta · ‎01-05-2017

@adibranch,

Basically you're having 2 errors:

1) The ultimo theme has an undefined variable (that's why I've asked you to change the theme)

2) It seems that Ebizmarts_SagePaySuite has a problem loading a feed. I recommend you to ask them into their forums. They have an awesome support: https://ebizmarts.com/forums

You said that you "disabled added modules by renaming the xml file". Which xml file did you renamed?

adibranch · ‎01-05-2017

Any ones that weren't standard.