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Manage customers

Manage customers

Companies sell to customers and customers are the source of your income. You need to register each customer by creating customer cards. Similar to accessing items, you can access customer cards from the customer list, which can also be displayed in three ways:

  • as a list

  • as tiles

  • as tall tiles

 

On the General FastTab of the customer card, you can enter information such as the name, the credit limit, and the salesperson. On this tab, you can access the balances and total sales, and by selecting Show more, you can also look up the profit that you made on a customer. Additional fields on the General FastTab are IC Partner Code for intercompany usage, Responsibility Center, and Document Sending Profile, which specifies the preferred method of sending documents to a customer. Specifying the preferred sending method means that you don't have to select a sending option every time that you post and send a document to the customer.

The Address & Contact FastTab displays information on the company's address and main contact, in addition to the language that is used for the company. On a customer card, you can use the Show on Map field to open Bing Maps and find the address.

The Invoicing FastTab provides information that is related to the invoicing process such as posting groups, VAT, or tax. If you want to use a currency other than the local currency with a customer, you can enter the specific currency in the Currency Code field. Additionally, on customer cards, you can enter price and discount information and how many invoice copies should be printed for a customer. In the Name field on the customer card, you can also choose a different customer who will be invoiced for products that you sell.

On the Payments FastTab, you can assign a payment term, payment method, and a preferred bank account to customers. The Application Method field has two options (Manual or Apply to Oldest) that you can use when applying customer ledger entries. In the Prepayment % field, you can enter a percentage to create prepayment invoices. On the customer card, you can assign a reminder term and finance charge term.

On the Shipping FastTab, you can use the Location Code field to specify from which location that sales will be processed by default. Additional fields exist that are related to shipping, such as a field that provides all details on the shipment process and a field where you can indicate whether items should be Reserved for a customer or not.

The customer card contains an additional FastTab. The Statistics FastTab shows all sales statistics for a customer.

 

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