Can you check the source for what the URLs to the stylesheets are and visit them directly in your browser, please? What errors do you see? It could be that the stylesheets are not sending correctly at all and are showing an error output or something rather than CSS.  ... View more

Strange that it wouldn't be active, do you have this section correctly in your config.xml and have you flushed cache afterwards?   <default> <payment> <pay> <active>1</active> <model>pay/pay</model> <order_status>processing</order_status> <title>Excellence Payment Method</title> </pay> </payment> </default> Remember that you'll need to update "pay" with whatever your extension is . ... View more

Here's some documentation on how to install Magento http://devdocs.magento.com/guides/m1x/install/installing_install.html   From the looks of your error, it's likely that there's a server configuration problem. What have you done to configure your server ready to host the website? ... View more

There is no automated way to "upgrade to Magento 2". So this can only have been done by someone overriding the files with those from a Magento 2 package rather than Magento 1 package.   What work has been conducted recently? Do you make changes directly on the server or do you have a development company that do this for you?   If the files have been overwritten, then you will either need to get a file backup from your host or from your own backups. The database is unlikely to be affected at this stage but it's hard to say.  ... View more

There's a bit of a comparison between the plans here https://magento.com/trial/plans-comparison but I've never heard Magento talk in these terms. Your best bet is probably to get in touch with the Magento Cloud sales team directly.  ... View more

To my knowledge, category permissions is a feature that's only available in the paid version of Magento: Enterprise edition or "Magento Commerce" rather than Community Edition or "Magento Open Source". Which version do you have? ... View more

It's not typical to have a default directory so that might have been set up originally when your other subdirectories were set up.    Presumably your server code is still set up to support without default. Would the fix be as simple as removing default/ from the base URLs in system configuration? http://docs.magento.com/m1/ee/user_guide/configuration/url-secure-unsecure.html ... View more

Have you configured SPF and DKIM as suggested? ... View more

Hi, we're going to need a bit more information that that to be able to help.    What kind of errors do customers see? Are those customers always unable to view the website. Are they logged in?   This could suggest that it's a DNS or server configuration issue rather than a Magento issue.  ... View more

If it cannot be found in the theme, have you or your developer checked the "Miscellaneous Scripts" section of admin http://docs.magento.com/m1/ce/user_guide/design/page-html-head.html. Remember that you may need to check lower store view levels if it's been overridden there rather than at the default level. ... View more

I don't think there's a way around this really. The upgrade may need to make changes to those tables (it won't delete data but an upgrade may need to alter the structure of those tables). Even if no changes are being made to those tables, code is being updated so it's not save for customers or administrators to have access to the website at the same time in case they experience inconsistencies or create integrity constraint violations.   Here's a guide on the the best way to upgrade from command line: http://devdocs.magento.com/guides/v2.2/comp-mgr/cli/cli-upgrade.html ... View more

This suggests that emails are being sent by the server but that they're not being received/are being blocked the recipient mailbox or marked as spam.   I would recommend configuring DNS as much as possible to authenticate your server as an approved sender of emails from your domain.    The two things to look for are SPF and then DKIM configuration. Here are a couple of links: http://inchoo.net/magento/fight-spam-emails/ and https://kb.easydns.com/knowledge/spf-txt-and-dkim-records/   You may also choose to use an external mail service like mandrill so that Magento isn't the mail sender. This will likely improve reliability but will also require SPF records to be set up. ... View more

Do you have the office for just cancelling the order instead? ... View more

I'm not sure if this was you or not but someone posted a similar error on stackexchange recently https://magento.stackexchange.com/questions/209254/dotmailer-connector-api-endpoint-cannot-be-empty.  There's no response there yet but if other people are experiencing the same problem it's likely a problem with the dotmailer extension. I'd creating an issue directly with them on their github repository: https://github.com/dotmailer/dotmailer-magento2-extension ... View more

Hi, what did you sign up for on a trial?  ... View more

Here's an official upgrade guide: http://devdocs.magento.com/guides/m1x/install/installing_upgrade_ce18_upgrade-roadmap.html   Another useful page here: http://devdocs.magento.com/guides/m1x/install/installing_upgrade_details.html ... View more

If php56-intl doesn't work. Can you try this instead:   sudo apt-get update sudo apt-get install php5-intl What version of Magento are you trying to install. Up to Magento 2.1.x php 5.6 is supported. If you're installing Magento 2.2, then you will need to use a compatible version of PHP 7 http://devdocs.magento.com/guides/v2.1/install-gde/system-requirements-tech.html   If you can share the commands that you're running and their exact output that would help. Thanks.   ... View more

What attribute is the 250ml, 1000ml values in? Could you edit that attribute to say that it's available for use in promo rules and then update the condition to use that attribute instead of category? ... View more

You do not need to restart varnish nor the web server. ... View more

You could do this by a regular process that runs through all products but that could be a bit wasteful. The alternative which would require more effort to get right in all instances is to write an extension that listens for product update events and then performs the calculation at that point.    This stackoverflow post shares a couple of the events that you would need to listen to: https://magento.stackexchange.com/a/9068/26   catalog_product_save_before catalog_product_attribute_update_before ... View more

Here's documentation on varnish cache, what will purge it and how to make sure that clearing magento cache even on command line will also purge varnish http://devdocs.magento.com/guides/v2.0/config-guide/varnish/use-varnish-cache.html ... View more

Hi,   PATCH_SUPEE-9767_CE_1.9.3.0_v2-2017-07-11-11-04-56.sh will have been the right patch to apply. It doesn't upgrade you to 1.9.3.2, just applies the required security patch.    Unfortunately, there's no quick solution here. There's pretty much only one reason that patches don't apply and that's that the code that they're looking for to replace/update isn't where the patch is expecting. You will need to apply the first patch again but investigate each time where it fails to apply, look at the file and lines it's trying to find and replace and identify why it's not working. Manual resolution is possible though a bit time-consuming.    The patches are written in such a way that assumes that you have correctly applied all previously released patches so that could be one reason why they're not applying successfully.  ... View more

Yes, you can add and accept multiple currencies but you will need a payment gateway that supports it.   Yes, Magento supports different tax rates. You can set them up based on shipping location. There are numerous pages in the documentation linked from here are useful http://docs.magento.com/m2/ce/user_guide/tax/taxes.html ... View more

Hmm, sounds like anything that has to routinely sync is going to struggle in your environment. Perhaps it's time to consider some alternatives. You could use Cloudflare which is really simple to set up. Or if you want to stick with Amazon you could try Cloudfront. This post from  inchoo seems like a good guide http://inchoo.net/magento/set-up-cdn-in-magento/ ... View more

The first line of the installation section of the readme says that the module is intended to be installed with composer (https://github.com/meanbee/magento2-royalmail). Given that Magento is composer-based now, it's not a stretch to consider that a module may have dependencies that it will need to installed via composer.    The pricing has not been updated. You are welcome to update the pricing in the dependent php library (https://github.com/meanbee/royalmail-php-library) which was released.  ... View more

Is Meanbee/Royailmail/Carrier in the vendor folder? This should be installed through a composer dependency. ... View more