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We sometimes create a zero value sales transaction (for instance as a goodwill gesture). If this transaction then needs to be returned, how can we process a zero value credit memo? Thank you.
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If your integrations won't support it then you're only way is to customise Magento to allow it to create a credit memo for invoices of zero value. I doubt that there's a go to solution for this so it's going to be a cause of an investigation required from a Magento developer.
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Re: Issuing a credit memo against a zero value invoice
What happens you try to issue a credit memo? Do you get a specific error?
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Re: Issuing a credit memo against a zero value invoice
Dear Tom
Apologies - I did not see your reply.
When the invoice is zero value, you simply don't see the option in Magento to create a credit memo.
Thank you!
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Re: Issuing a credit memo against a zero value invoice
Do you have the office for just cancelling the order instead?
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Re: Issuing a credit memo against a zero value invoice
Dear Tom
That would mess up our integrations so we need to have some way of reversing the sale rather than cancelling it please. Thank you.
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If your integrations won't support it then you're only way is to customise Magento to allow it to create a credit memo for invoices of zero value. I doubt that there's a go to solution for this so it's going to be a cause of an investigation required from a Magento developer.
If you've found one of my answers useful, please give "Kudos" or "Accept as Solution" as appropriate. Thanks!