New customer registration problem: Incorrect CAPTCHA.

[john_apostolou]

Hi everyone!

I have magento 1.9.0.1 and my new customers can't registration duo to this problem: Incorrect CAPTCHA.

Could you help me?

[Manthan Dave]

Hi @john_apostolou

Welcome to the community forums.

This community forums is a very good platform to ask the questions and try to help others.

So in your magento - Captcha is enabled ? its showing on registration form ? if yes then you need to add and verified that captcha !

Post a screenshot or give more insight on this , so its help us to trouble shoot the issue !

[Rakesh Jesadiya]

Your customer needs to add correcr captcha to create successfully registration. Your customer add wrong captcha so thst error will be thrown.

[john_apostolou]

[john_apostolou]

I disable Mage_Captcha and captcha to admin. Also captcha isn't visible to registration form.

[john_apostolou]

The captcha is nor visible to registration form

[Manthan Dave]

Hi @john_apostolou

I understand ! refer this link to resolved your issue - https://magento.stackexchange.com/questions/58928/captcha-problem-magento-admin-panel

Hope it helps !

[john_apostolou]

It didn't work

[gelanivishal]

Hello @Klimek,

You need to solve by Debug the captcha check process.

Please follow below stpes

• Magento customer registration form's captcha has been check at class Mage_Captcha_Model_Observer on function checkUserCreate() using controller_action_predispatch_customer_account_createpost event.
• There magento is check captcha value at using :

$captchaModel->isCorrect($this->_getCaptchaString(Mage::app()->getRequest(), $formId))

• That means here magento send the value of field of captcha[user_create] and the field is match on Mage_Captcha_Model_Zend at function isCorrent()
• This field match with session value.
  

  Mage::getSingleton('customer/session')->getData($this->_getFormIdKey('word')

By using this you can track where the issue

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