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Customer has done invoice, how product amount can be refunded?

SOLVED

Customer has done invoice, how product amount can be refunded?

Hi all,

 

Customer has done invoice, how product amount can be refunded?

Appreciate all your responses.

 

Thanks,

Rama.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Customer has done invoice, how product amount can be refunded?

Hello Rama @rnyshadhin296a 

 

In Magento 2, you can refund the product amount to a customer who has already been invoiced by following these steps:

 

1: Log in to your Magento 2 Admin Panel.

2: Navigate to Sales > Orders.

3: Search and select the order for which you want to create a refund.

4: On the order details page, click on the "Credit Memo" button.

5: On the Credit Memo creation page, you will see a list of ordered items. Enter the quantity to be refunded for each item in the "Qty to Refund" column.

6: If you want to refund the entire amount, set the quantity to the same value as the ordered quantity.

7: Click on the "Update Qty's" button.

8: Adjust the refund amounts, if necessary, for each item by changing the values in the "Refund" column.

9: Specify the refund shipping amount and any adjustment fee, if applicable.

10: Choose the refund method (e.g., Refund to Store Credit, Refund Offline, etc.).

11: If you want to refund the payment to the customer's original payment method, select "Refund Offline" and provide the necessary details.

12: Click on the "Refund" button to create the refund.

13: Once the refund is created, the refunded amount will be credited to the customer's account or returned to their payment method, depending on the selected refund method.

 

If you find our reply helpful, please give us kudos.

 

A Leading Magento Development Agency That Delivers Powerful Results, Innovation, and Secure Digital Transformation.

 

WebDesk Solution Support Team

Get a Free Quote | | Adobe Commerce Partner | Hire Us | Call Us 877.536.3789

Thank You,


WebDesk Solution Support Team
Get a Free Quote | Email | Adobe Commerce Partner | Hire Us | Call Us 877.536.3789


Location: 150 King St. W. Toronto, ON M5H 1J9

View solution in original post

1 REPLY 1

Re: Customer has done invoice, how product amount can be refunded?

Hello Rama @rnyshadhin296a 

 

In Magento 2, you can refund the product amount to a customer who has already been invoiced by following these steps:

 

1: Log in to your Magento 2 Admin Panel.

2: Navigate to Sales > Orders.

3: Search and select the order for which you want to create a refund.

4: On the order details page, click on the "Credit Memo" button.

5: On the Credit Memo creation page, you will see a list of ordered items. Enter the quantity to be refunded for each item in the "Qty to Refund" column.

6: If you want to refund the entire amount, set the quantity to the same value as the ordered quantity.

7: Click on the "Update Qty's" button.

8: Adjust the refund amounts, if necessary, for each item by changing the values in the "Refund" column.

9: Specify the refund shipping amount and any adjustment fee, if applicable.

10: Choose the refund method (e.g., Refund to Store Credit, Refund Offline, etc.).

11: If you want to refund the payment to the customer's original payment method, select "Refund Offline" and provide the necessary details.

12: Click on the "Refund" button to create the refund.

13: Once the refund is created, the refunded amount will be credited to the customer's account or returned to their payment method, depending on the selected refund method.

 

If you find our reply helpful, please give us kudos.

 

A Leading Magento Development Agency That Delivers Powerful Results, Innovation, and Secure Digital Transformation.

 

WebDesk Solution Support Team

Get a Free Quote | | Adobe Commerce Partner | Hire Us | Call Us 877.536.3789

Thank You,


WebDesk Solution Support Team
Get a Free Quote | Email | Adobe Commerce Partner | Hire Us | Call Us 877.536.3789


Location: 150 King St. W. Toronto, ON M5H 1J9