Hello Rama @rnyshadhin296a
In Magento 2, you can refund the product amount to a customer who has already been invoiced by following these steps:
1: Log in to your Magento 2 Admin Panel.
2: Navigate to Sales > Orders.
3: Search and select the order for which you want to create a refund.
4: On the order details page, click on the "Credit Memo" button.
5: On the Credit Memo creation page, you will see a list of ordered items. Enter the quantity to be refunded for each item in the "Qty to Refund" column.
6: If you want to refund the entire amount, set the quantity to the same value as the ordered quantity.
7: Click on the "Update Qty's" button.
8: Adjust the refund amounts, if necessary, for each item by changing the values in the "Refund" column.
9: Specify the refund shipping amount and any adjustment fee, if applicable.
10: Choose the refund method (e.g., Refund to Store Credit, Refund Offline, etc.).
11: If you want to refund the payment to the customer's original payment method, select "Refund Offline" and provide the necessary details.
12: Click on the "Refund" button to create the refund.
13: Once the refund is created, the refunded amount will be credited to the customer's account or returned to their payment method, depending on the selected refund method.
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