Request for Assistance with Magento Advanced Reporting

[kristian rafael_claridad]

I am writing to seek assistance with an issue I am encountering in Magento’s advanced reporting system. Despite my efforts to troubleshoot, I have been unable to resolve the problem. Here are the details:

Description of the Issue:

The issue occurs when I attempt to access the advanced reporting dashboard.
I receive the following error message: 404 or We can’t find what you’re looking for..

Steps Taken So Far:

I have verified that the Advanced Reporting Service is enabled in the configuration settings.
I have reauthorized access to API resources and ensured that the Magento Analytics user integration appears in the list with an active status.
I have cleared the cache and waited for the next scheduled update.
Impact on Work:

This issue is affecting my ability to generate critical business reports, which are essential for our data analysis and decision-making processes.
Request for Assistance:

I would greatly appreciate your guidance on how to resolve this issue. If necessary, please escalate this to the appropriate team.
Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,
Kristian

[Milople]

Hello @kristian rafael_claridad,

Magento 2 Advanced Reporting not working issue can sometimes appear and below is a step-by-step guide to resolve this issue:

Step 1. Make sure that you have met all the functional requirements. You have a public web server, SSL certificate, established Magento, and enabled cron.

Step 2. Log in to your admin panel and navigate to System > Extensions > Integration.

Step 3. Check the Status of Magento Analytics user. It should be active.

Step 4. Click on the Reauthorize button and, in the opened pop-up, provide access to API resources by clicking on the Reauthorize button.

Step 5. Check the list of Integration Tokens for Extensions and make sure that it is complete. Next, click on the Done button.

Step 6. Then you will see the notification that your Magento Analytics user is successfully reauthorized. After the next update of the reports that you have scheduled, you will see the result.

Also, it’s important to notice that advanced reporting is working only for single base currency stores. So if you have changed your base currency, you won’t be able to see the order reports and will get a constant error.

For more information about the topic, check the official documentation. Hope this article helps you solve error 404 in Magento 2 advanced reporting and save you from Magento product 404 error.

If the issue will be resolved, Click Kudos & Accept as a Solution.