Hello,
normally sends Magento all transactional e-mails from shop addresses. But I would like that when the store administrator receives order confirmation emails, he can respond directly to the customer. In other words, there must be a reply-to address in e-mail with the client’s email taken from the order. Have anyone an idea how to do this?
Thanks in advance.
Hello,
To enable the store administrator to respond directly to customer order confirmation emails with the customer's email as the reply-to address, you can make a customization in the email templates. Locate the email template responsible for order confirmation in your Magento admin panel under Marketing > Communications > Email Templates. Edit the template and include the following code snippet:
Replace {{trans "Your Order Confirmation"}} with the desired subject and modify the footer to include a custom reply-to address using the customer's email from the order. This should allow the administrator to reply directly to customer emails. Don't forget to test this customization thoroughly to ensure it meets your requirements.
Best regards.
Thanks for your reply, but unfortunately it doesn't work
@ief65375ne9654
No, accomplishing this specific requirement using only the Magento admin panel, without any custom coding or extensions, is not feasible. Magento's default email functionality does not provide an option to dynamically set a "Reply-To" header based on the customer's email address from an order within the admin panel.
To implement a feature where the store administrator receives order confirmation emails with a "Reply-To" address set to the customer's email, you would typically need to:
Create a Custom Module: Develop a custom module to modify the email headers, adding a "Reply-To" field that dynamically fetches the customer's email address from the order.
Use a Third-Party Extension: Find and install a Magento extension that provides this functionality. There are extensions available that enhance the email capabilities of Magento, including customizing email headers.
Create a Custom Module
To modify the behavior of Magento's transactional emails so that the store administrator can reply directly to the customer, you'll need to customize the email headers to include a "Reply-To" address. This address should be dynamically set to the customer's email address from the order. Here's a general approach to achieve this in Magento:
Customize Email Templates:
Custom Module or Extension:
Event Observer:
it's recommended to consult with a Magento developer or a specialist who can create this functionality for you
Paco Abella
https://magento-specialist.com/
There are two main ways to achieve what you want in Magento and allow store administrators to reply directly to customers from order confirmation emails:
1. Using a Custom Module:
This method involves creating a custom Magento module that modifies the email headers of transactional emails. The module would dynamically set the "Reply-To" address to the customer's email address retrieved from the order data.
2. Using a Third-Party Extension:
Several Magento extensions enhance email functionalities, including customizing email headers. You can explore these extensions on the Magento Marketplace or through community forums. These extensions offer a pre-built solution without needing to develop a custom module.
Here's a breakdown of the pros and cons of each approach:
Custom Module:
Third-Party Extension:
Choosing the Right Option: