Missing Product Images After Upgrading From 2.2.10 to 2.3.4

[dan_holdway]

Hi,

I've just upgraded my site from 2.2.10 to 2.3.4, but now when I check the catalog and product pages on the front end, all my product images are missing, and just displaying the standard Magento image place holder.

I've tried running 'bin/magento indexer:reindex', 'bin/magento catalog:images:resize' and flushing the cache, all to no avail.

When I look at the front-end page source, the images all have URLs like;

https://my-site.co.uk/upgradetest/pub/media/catalog/product/cache/60fbb9146f866f4343b37b30e54d81bd/i...

But when I check the contents of the '/public_html/upgradetest/pub/media/catalog/product/cache' folder on the server, the '60fbb9146f866f4343b37b30e54d81bd' sub folder is entirely missing.

Has anyone got any idea how to resolve this?

Many thanks

Dan

[Nishu Jindal]

Hi @dan_holdway , 

First, please make sure you can see the product images in the admin or not. IF images were there in the admin.

After that Flush the images cache (In admin > cache Management)  and run bin/magento catalog:images:resize' .

Please make sure we have proper permission set for pub/media directory.

Thanks!

[dan_holdway]

Hi nishuj,

The product images are showing fine in the admin panel. I flushed the images cache, then ran the resize command, as you suggested, but still no product images.  Oddly though, when I view a category page, and click through to a product, that product page will not have any images, but if I then go back to the category page, and refresh, the thumbnail image for that product will now be there?

The permissions for 'pub/media' are set to 777

Thanks

Dan

[jorgb]

Hi Dan,

Actually a lot of users report this image problem after upgrading. You can check a complete discussion about that here on Github: https://github.com/magento/magento2/issues/19710

There are also some proposed fixes you can try to fix your problem.

[dan_holdway · Accepted solution]

Thanks jorgb,

It turned out that setting the value of 'product_image_white_borders' to 1, rather than 0, in the view.xml file sorted this out for me?!  Weird one...

Dan 

[ronald_sayers]

This change got my product images back but my sidebar images for featured products are still missing. Any idea what fixes that?

[sukeshini_r]

Thank you so much. I had the same issue as yours when I upgraded my Magento instance from 2.3.4 to 2.4.3

I tried all the suggestions mentioned here but nothing brought back the images on frontend. 

In my case the value for product_image_white_borders was set to 1. I reset it to 0 and clear the cache and redeployed the static contents. Finally the images are loading. 

Thank you again! 

[fastcellular]

in my case, i went to (magento 2 admin, store, settings, configuration, advanced, developer, 

Image Processing Settings,) and make sure that it is on PHP GD2