One page checkout process does not work anymore (step 4: payment)

[citananda]

Hi Guys,

I just update Magento to 1.9.2.1 from 1.7 and now when I click on "Continue" Just after choosing Paypal nothing happens.

My checkout progress information is cleared, I stay on step 4 and if I click again on the Continue button, nothing happens.

So as I wanted to update the theme, I just installed the ultimo template by Infortis, to be sure the problem is not because of my theme is out dated.

And I also have the same problem.

Does someone have similar issue ? i am stuck from good few hours and cant find answer anywhere.

Can someone tell me real solution ?

Thanks.

[theMageComp]

There is a problem with the markup in the payment section.
When the shipping method step is completed this js should be executed:

$('checkout-'+response.update_section.name+'-load').update(response.update_section.html);

response.update_section.name is payment-method

but

$('checkout-payment-method-load') 

returns null because there is no element with that id in your DOM.
Make sure that this file in your theme checkout/onepage/payment/info.phtml has the following content:

<dl class="sp-methods" id="checkout-payment-method-load">
   <!-- Content dynamically loaded. Content from the methods.phtml is loaded during the ajax call -->
</dl>

[citananda]

Hi MageComp,

Many thanks for your answer.

I had a look to this part and here are my results.

In the directory /app/design/frontend/base/default/template/checkout/onepage/payment/ the info.phtml has the content necessary.

I tried to copy this file in my theme directory but nothing changed.

So I looked deeper, with or without the file in my theme, in my html page I have the code :

<dl class="sp-methods" id="checkout-payment-method-load">
   <!-- Content dynamically loaded. Content from the methods.phtml is loaded during the ajax call -->
</dl>

After that I looked in opcheckout.js on line 261-264 :

setStepResponse: function(response){
        if (response.update_section) {
            $('checkout-'+response.update_section.name+'-load').update(response.update_section.html);
        }

response.update_section is null when arriving to this point so that's the problem.

Do you have an idea to solve that ?

Many thanks beforehands

Christophe

[theMageComp]

Hello

Please just copy and paste the info.phtml file from base and paste in your current theme.

Let me know

[citananda]

Ok I did it and problem is same.

[theMageComp]

There is a problem in your checkout.xml file.

Please find below code

<block type="checkout/onepage_payment_methods" name="checkout.payment.methods" as="methods" template="checkout/onepage/payment/methods.phtml">

and replaced with

<block type="checkout/onepage_payment_methods" name="checkout.payment.methods" as="methods" template="checkout/onepage/payment/info.phtml">

Let me know

[citananda]

Hi, thanks for your answer, this is already the code existing in the file checkout.xml. Here is the code from line 300 in file app/design/frontend/base/default/layout/checkout.xml :

<checkout_onepage_index translate="label">
        <label>One Page Checkout</label>
        <!-- Mage_Checkout -->
        <remove name="left"/>

        <reference name="root">
            <action method="setTemplate"><template>page/2columns-right.phtml</template></action>
        </reference>
        <reference name="right">
            <action method="unsetChildren"></action>
            <block type="page/html_wrapper" name="checkout.progress.wrapper" translate="label">
                <label>Checkout Progress Wrapper</label>
                <action method="setElementId"><value>checkout-progress-wrapper</value></action>
                <block type="checkout/onepage_progress" name="checkout.progress" before="-" template="checkout/onepage/progress.phtml">
                    <block type="checkout/onepage_progress" name="billing.progress" template="checkout/onepage/progress/billing.phtml"></block>
                    <block type="checkout/onepage_progress" name="shipping.progress" template="checkout/onepage/progress/shipping.phtml"></block>
                    <block type="checkout/onepage_progress" name="shippingmethod.progress" template="checkout/onepage/progress/shipping_method.phtml"></block>
                    <block type="checkout/onepage_progress" name="payment.progress" template="checkout/onepage/progress/payment.phtml"></block>
                </block>
            </block>
        </reference>
        <reference name="content">
            <block type="checkout/onepage" name="checkout.onepage" template="checkout/onepage.phtml">
                <block type="checkout/onepage_login" name="checkout.onepage.login" as="login" template="checkout/onepage/login.phtml">
                    <block type="page/html_wrapper" name="checkout.onepage.login.before" as="login_before" translate="label">
                        <label>Login/Registration Before</label>
                        <action method="setMayBeInvisible"><value>1</value></action>
                    </block>
                </block>
                <block type="checkout/onepage_billing" name="checkout.onepage.billing" as="billing" template="checkout/onepage/billing.phtml"/>
                <block type="checkout/onepage_shipping" name="checkout.onepage.shipping" as="shipping" template="checkout/onepage/shipping.phtml"/>
                <block type="checkout/onepage_shipping_method" name="checkout.onepage.shipping_method" as="shipping_method" template="checkout/onepage/shipping_method.phtml">
                    <block type="checkout/onepage_shipping_method_available" name="checkout.onepage.shipping_method.available" as="available" template="checkout/onepage/shipping_method/available.phtml"/>
                    <block type="checkout/onepage_shipping_method_additional" name="checkout.onepage.shipping_method.additional" as="additional" template="checkout/onepage/shipping_method/additional.phtml"/>
                </block>
                <block type="checkout/onepage_payment" name="checkout.onepage.payment" as="payment" template="checkout/onepage/payment.phtml">
                    <block type="checkout/onepage_payment_methods" name="checkout.payment.methods" as="methods" template="checkout/onepage/payment/info.phtml">
                        <action method="setMethodFormTemplate"><method>purchaseorder</method><template>payment/form/purchaseorder.phtml</template></action>
                    </block>
                </block>
                <block type="checkout/onepage_review" name="checkout.onepage.review" as="review" template="checkout/onepage/review.phtml"/>
            </block>
        </reference>
    </checkout_onepage_index>

Many thanks beforehands for your help

[citananda]

I made also some debug to see what is happening in variables in opcheckout.js.

When I validate the billing method, response object has this elements when going through Checkout.setStepResponse() :

• allow_sections: Array[1] (0: "shipping")
• duplicateBillingInfo: "true"
• goto_section: "shipping_method"
• update_section: Object (with html: "some html code" and name: "shipping-method"

When I validate the shipping method, it is not going through Checkout.setStepResponse().

When I validate the payment method, response object has this elements when going through Checkout.setStepResponse() :

• goto_section: "heared4us"

Where can I debug to find out what's happening with response object ?

[GarDev]

This was last discussed 2 months ago. Is there any update on the reason Payment Methods will not display after upgrade to 1.9.2.1?

[citananda · Accepted solution]

Yes it was the module "heared4us" that was not compatible with this new version, after removing this module everything is ok. All the best Christophe B. https://laxmi.digital