About Tom Robertshaw

Tom Robertshaw · ‎11-16-2017

Can you try running it manually with someone like on here: https://magento.stackexchange.com/questions/122081/magento-2-execute-cron If that succeeds, and you see that the cron is running in the schedule then it should eventually run.

Tom Robertshaw · ‎11-16-2017

What command are you running? This looks like there's an invalid parameter passed to the command.

Tom Robertshaw · ‎11-16-2017

You can add a translate.csv file to your theme to manage changes like this. This saves needing to override all templates that mention a word: https://tomrobertshaw.net/2010/03/magento-themes-using-locales-with-translate-csv/

Tom Robertshaw · ‎11-16-2017

Do you have a lot of other cron processes running as well? Any long running ones? I believe a cron will be missed if Magento doesn't get around to it on this cron run because it's too busy with other cron processes.

Tom Robertshaw · ‎11-16-2017

Sorry, I've not seen that error before.

Tom Robertshaw · ‎11-15-2017

It sounds like you're going about it the right way. You need to update your configuration details or the secure url section: http://docs.magento.com/m1/ce/user_guide/configuration/url-secure-unsecure.html You will then need to flush all caches and refresh the page, and the changes should take effect.

Tom Robertshaw · ‎11-15-2017

I don't know what the .NET system is that you have. You're going to need an intermediary system/service (perhaps one that you build), that can communicate to both the .NET system and the Magento REST API. If it's a one-off process, you can perhaps do a export from the database and create a file feed to read in and submit to Magento via Rest API. Alternatively, does the .NET system have an API which you can communicate with and then your system can just be the translator of messages from one system to another.

Tom Robertshaw · ‎11-15-2017

Magento uses the `MAGE_RUN_CODE` environment variable to determine which store to load. You could write a script which updates this environment variable automatically: http://devdocs.magento.com/guides/v2.0/config-guide/multi-site/ms_over.html

Tom Robertshaw · ‎11-15-2017

It's hard to say without knowing how the website and homepage have been built unfortunately. As a first step I would log into admin and go to CMS > Pages and find what looks to be the home page there and see if you can find the Shop Now links in there. The developers may reference static blocks (small reusable pieces of content) within the home page. In which case the "Shop Now" links could be in a static block in CMS > Static Blocks. Again, impossible for me to know what the static block might be called. Thirdly, the developer may have used an extension to help build more complex content or sliders. So if you see anything referring to a slider in the admin interface then that would be a good place to check to. Would you like to have a look in those places and see that helps at all?

Tom Robertshaw · ‎11-15-2017

Hi, I'm going to move your post out of the Showcase Your Site section of the forum to somewhere more relevant. Could you share a bit more information about what sort of help you need with regards to static blocks please?

Tom Robertshaw · ‎11-15-2017

Do you get the same error if you try again? A checksum failure means the file wasn't downloaded properly and it was corrupted along the way. You may be able to get passed the error by just running the process again.

Tom Robertshaw · ‎11-15-2017

Please could you clarify which screen you're trying to modify please? Grid.php isn't specific enough. If you're looking to add a column to admin sales order grid. Here's a good stackoverflow answer which will point you in a few different directions: https://magento.stackexchange.com/a/17406/26

Tom Robertshaw · ‎11-15-2017

You have a PHP Syntax error in this line: $_product->setreference($product_data->_source>reference); You have a de-reference but are missing a hyphen. You wil also want to use a capital for setReference. It should instead be: $_product->setReference($product_data->_source->reference); I haven't looked into if this is actually the code you want to run but it clears up the syntax error.

Tom Robertshaw · ‎11-13-2017

catalog.leftnav is the default name for the left navigation. You will need to look into the layout XML of the ultimo theme to see how this area is managed and then follow the same process to remove it.

Tom Robertshaw · ‎11-13-2017

Normally it will show a success or error message after reloading the page on the contact form. If you're looking to make a more significant change to the page then you're going to need some help from a developer or an extension. A developer could change the contact form page based on whether it's in response to a post. There are extensions around that would enable creating custom contact forms which provided much more flexibility on what you can do with your forms and results pages which might be a better way of going about it: https://marketplace.magento.com/catalogsearch/result/?q=custom%20forms#q=custom%20forms&idx=m2_cloud_prod_default_products&p=0&fR%5Bext_all_editions%5D%5B0%5D=Community&fR%5Bext_platform%5D%5B0%5D=Magento%201&nR%5Bvisibility_search%5D%5B%3D%5D%5B0%5D=1&is_v=1

Tom Robertshaw · ‎11-13-2017

This isn't something that you can do out of the box to my knowledge. There does seem to be a few extension options on the marketplace than can do this, albeit with a fair bit of product management required to set prices for each product: https://marketplace.magento.com/catalogsearch/result/?q=product%20shipping#q=per%20product%20shipping&idx=m2_cloud_prod_default_products&p=0&fR%5Bext_platform%5D%5B0%5D=Magento%202&hFR%5Bcategories.level0%5D%5B0%5D=Extensions%20%2F%2F%2F%20Shipping%20%26%20Fulfillment&nR%5Bvisibility_search%5D%5B%3D%5D%5B0%5D=1&is_v=1

Tom Robertshaw · ‎11-13-2017

There are some tips on what to check on this page but it does sound like you've done some of these already: http://devdocs.magento.com/guides/v2.1/comp-mgr/trouble/cman/php-version.html. It does say that it will complain if there's a mismatch between web and cli. Which version of Magento 2 are you using. If you're on 2.1.x then PHP 7.1.x isn't supported. See the matrix on http://devdocs.magento.com/guides/v2.1/install-gde/system-requirements-tech.html. As you're running php 7.1.10, you'll need to upgrade Magento or downgrade your php.

Tom Robertshaw · ‎11-13-2017

What's special about the product that you're looking for. It may be that you're looking to include a configurable/composite product in your bundle which isn't possible. You can only include simple products in a bundle in Magento out of the box. To create the illusion of a bundle product, you'll need to replicate all of the configurable options within the bundle product by including all of the possible simple products that you may need.

Tom Robertshaw · ‎11-13-2017

Is the site live? Can you share a URL and point to where the text is that you want to change? Text can be found in multiple places. It may be in the theme, translations files in the theme or database, or managed within the magento admin through catalog or CMS management. And that's before we look at any third party extensions that might allow you to manage other types of content :)

Tom Robertshaw · ‎11-13-2017

What do you mean by showing a magento default image. Do you mean it uses a placeholder image (grey with the magento logo on?) If so, normally, if no images were specifically selected as small_image or thumbnail, I believe Magento would just take the base image or first image from the product. Does the placeholder image disappear and the correct image shown if you do select the radio buttons for the type of image in the admin? You could also check the permissions for the folders in media/catalog/product/cache to make sure that the webserver has the correct permissions to be able to do the resizing that it needs to for images on different pages.

Tom Robertshaw · ‎11-13-2017

Hi, maybe I didn't explain myself very well but my previous response was explaining why Magento actually is calculating 8% tax properly. So if your prices that you've put into admin do indeed already include tax, then the setting the tax rate to 8% is the correct thing to do and Magento is calculating the tax accurately. So there's nothing to be done other than to change the tax rate back from 8.7% to 8%.

Tom Robertshaw · ‎11-12-2017

What import process are you using? There should be a column for each of type of image that you mention "image", "small_image" and "thumbnail. You will need to make sure that image filename is in all of them in order for it to be selected when uploading. I think fixing those columns and reimporting is your best option unless you want to get a Magento developer involved. They may be able to write a script that goes through each product and looks at the images that you have already uploaded and sets them specifically as small_image, image and thumbnail where appropriate.

Tom Robertshaw · ‎11-12-2017

I see that you've already posted to github too (https://github.com/magento/magento2/issues/12174). I think that's the most appropriate place for this issue and there's someone else that appears to have experienced it too so hopefully someone from the Magento engineering team will be in touch soon.

Tom Robertshaw · ‎11-12-2017

Does this stackoverflow post help at all? https://magento.stackexchange.com/questions/121771/magento-2-remove-catalog-leftnav-from-non-anchored-category-page

Tom Robertshaw · ‎11-12-2017

For the most part extensions that advertise compatibility for CE are likely to be compatible with EE (albeit they won't support any EE specific features). This is because EE is simple CE + additional modules. I don't have any knowledge of this extension, but it sounds like functionality that is likely to be compatible with EE. One downside is that in order to mark an extension as compatible with EE you have to be a Magento partner so often it's just a case that a vendor has decided not to make that commitment. Always best to send a message to the original vendor to get confirmation.

Tom Robertshaw · ‎11-12-2017

Hi there. I think you've made a mistake in your calculations of what 8% tax would be. It looks like your Magento is configured for the prices that you enter into admin to be assumed that they already include tax, i.e. 539 is the inc tax price. To calculate the excl tax price (and hence the amount of tax that's been applied), Magento needs to calculate what excl tax price, when 8% is added on, comes to 539. The maths to do this is: 539 / 1.08 = 499.074 The amount of tax applied is 539 - 499.074 which equals 39.93. The tax that magento correctly. shows. To validate this, we can go the other way we consider what is 108% of the excl tax price 499.074 * 1.08 = 539. This comes down to the fact that to calculate what 8% tax is, you can't take 92% of the inc tax price. As this is a calculate based on the excl tax + tax price. You instead have to reverse the exact process by which you added tax. I hope that made some sense! I'm not sure I explained it very well!

Tom Robertshaw · ‎11-12-2017

Bizarre! That seems unusual and something you would only typical expect if you were using some staging and preview system which I assume you aren't. Do they come back when you log in? If you are logged out, open the developer console in your brower and reload the homepage. Are the images in the source code or requests for them made but fail? Are the images still in the CMS page in admin?

Tom Robertshaw · ‎11-12-2017

If you don't have a reopen button at the bottom of the page, then you must not have permission to reopen it. I would give them some time to have seen your comment. If they don't respond, and you believe there's still an issue, then create a new issue referencing the old would be a reasonable step after a little while.

Tom Robertshaw · ‎11-12-2017

Do you use the built-in category image for anything in Magento? You could repurpose this functionality which is normally shown at the top of a category. Instead, you could make it display to the left of the product grid. What are you going to do about the space beneath the image, is it going to act as if the first row of the product grid has one less product in? If that's the case then, yes, I believe you're going to need to make changes to the catalog/list.phtml template.

Tom Robertshaw · ‎11-12-2017

The static content deploy and cache flush should have resolved those issues. If you want to be confident you can clear more of the caches in advance of runnning that command again: rm -rf pub/static/ rm -rf var/cache rm -rf var/composer_home rm -rf var/generation rm -rf var/page_cache rm -rf var/view_preprocessed php bin/magento setup:static-content:deploy Some further documentation on these commands: http://devdocs.magento.com/guides/v2.1/config-guide/cli/config-cli-subcommands-static-view.html Other than that I'm at the edge of my ability of being able to help with this one.

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