Certification not visible in my account

[Chin Man Choi]

Hello,

i passed the Magento Certified solution Specialist exam on 30th April.

But the certification icon/badge and the certification information/tab are not linked to my Magento account yet.

What do i have to do to link the certification information to my account ?

Many thanks in advance for answering my question.

Chin-Man

[sherrie]

Hi @Chin Man Choi, is it possible you provided a different MAG ID when taking the test than what you are logging in with? Check http://magento.com/training/certification-faq for common reasons why it may not show up.

[Chin Man Choi]

Hi  @sherrie,

many thanks for your reply.

Because of problems with the proemtric website during enrolling for my exam i contacted Prometric via phone. Then due to a misunderstanding a wrong email-address was used for the exam registration process.

I have corrected this wrong email-address in my Prometric-Account already.

And I have already contacted and informed certifcation@magento.com  about this.

Is this sufficient ?

Chin-Man

[sherrie]

Hi @Chin Man Choi, yes that should do it! Let me know if you don't get resolution soon.

[Chin Man Choi]

Hi @sherrie, now the certfication tab is visible in my profile and my profile is visible in the certification directory.

Many thanks ! Chin-Man Choi

[sherrie · Accepted solution]

Glad to hear you got it sorted @Chin Man Choi! Congrats on being certified.

[Magecom]

Hi Sherrie,

we have a team account, is it possible also to show our certifications?

Sergey

[sherrie]

Hi @Magecom, certifications will only display for individual Magento users. I'd definitely encourage your team to post as individuals rather than as a company account so that others in the community can get to know them and they can show off their badges with pride.

[dwargolet]

I figured I should try posting here before creating a totally new topic. I'm having the same issue as the original poster, I took and passed the exam on 6/3/16, however the certification tab is not showing up in my account. I have the score report that Prometric prints out after the exam and the Magento ID listed is correct. I've actually sent in 4 different emails regarding this issue and haven't even received an email acknowledging me. I understand the physical certification can take up to 6 weeks, however Prometric states that the results should be updated to my account in 24-48 business hours. At this point I just want to confirm there are no issues and get everything in order, though I would also like clarification on how Magento support, specifically the certification section, typically handles emails. I find it incredibly frustrating that there hasn't been even a single response after four emails (two of them straight to certification@magento.com, the other two through the "Contact Us" form).

[sherrie]

Hi @dwargolet, have replied in your other thread as well as to your PM. Hope to get this sorted for you shortly!